Reference

How samsunga55 Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear purpose and limited scope.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete Data
samsunga55 How samsunga55 Handles Your Personal Data
PRIVACY CONTACT

How to Reach Us About Your Data

Live Chat Support Reach our account support team through the live chat window in your account dashboard. Available around the clock for data access requests, correction queries, and account privacy concerns.
Email Privacy Request Send a written data request or deletion notice to our privacy contact address. We aim to respond within a few business days and will confirm receipt of your request by return email.
Account Settings Panel Some data preferences — including marketing contact opt-outs and cookie settings — can be managed directly from your account settings page without contacting support.
DATA HANDLING

How We Protect and Manage Your Information

Secure Account Access

Your account login is protected by OTP verification sent to your registered contact. We do not store your DANA, OVO, or GoPay credentials — only the transaction reference needed to reconcile your wallet activity.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings or the cookie banner on first visit.

Data Retention Policy

Active account data is kept for as long as your account is open. After account closure, we retain records for the period required under applicable regulations, then delete or anonymise them.

Requesting Changes or Deletion

To correct your registered details or request full data deletion, contact support via live chat or email. We will verify your identity before processing any change to protect your account from unauthorised requests.

Privacy Policy — Common Questions Answered

These are the questions we hear most often about how samsunga55 handles personal data. If your question is not covered here, our support team can help directly through live chat.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log transaction references needed to process deposits and withdrawals on your account.

We do not sell your data. We share only the minimum required with payment processors like DANA, OVO, and GoPay to complete transactions. No marketing third parties receive your personal details without your consent.

Your data is kept while your account is active. After closure, we retain records for the period required by applicable regulations, then delete or anonymise them. You can request deletion at any time through support.

Yes. Contact our support team via live chat or email with your account details and a data access request. We will verify your identity and provide a summary of the personal data we hold on your account.

You can update your marketing preferences directly in your account settings panel. Alternatively, contact support and we will remove your details from any optional communications list within a few business days.

No. We do not store your e-wallet login credentials or PINs. We record only the transaction reference returned by the payment processor to reconcile your deposit or withdrawal on your account.